Wednesday, February 23, 2011
I have a wavy to curly hair just like most women in the Philippines and yearly I need to have a hair rebond. I always have it done in one of the best salons in the country, just this year I'm caught unprepared for the expenses. Knowing the economy's condition I need to be practical and that spending for such treatment amounting to 5000 and above for my hair wouldn't be wise. So, I decided to hear my sister's advice and try one salon in Mandaluyong.
From Starmall, Edsa Shaw Blvd. I took a jeep with signage "KALENTONG" on it and went down at Araullo St. in front of BPI bank. When got inside the salon, I was amazed with the chandeliers all over the place. It looks elegant despite the NOISE inside.
They have a promo for rebonding that as my sister says, nobody can't resist for it is so affordable.
>Package 1: Hair Rebond plus washable cellophane - 750php
>Package 2: Hair Rebond + permanent Cello + hair mask + eat all you can promo= 1150.00 + 35* = 1185php
>Package 3:Hair Rebond + Service all you can for hair treatment + eat all you can promo= 1299+39*=1339php
-no foot spa and eyebrow trimming
>Package 4: Hair Rebond + Service all you can for hair treatment + eat all you can promo= 1399+42*=1442
-with foot spa and eyebrow trimming
(*) - added amount for their hair medications
Thinking about all hair treatments I could get, I chose to have package 3. I told the receptionist that it is my first time at their salon and that I do not know anybody there except for Ms. Tina who handled my sister's hair when she had her treatment there. Unfortunately, she was on her rest day so the receptionist suggested their manager instead.
Yes, you have read it right, their manager will be the one who will fix my hair. She asked me go straight inside for shampoo this was done with a very light hand of a newbie, I could hear the "so called seniors" teaching her. Afterwards, the rebond solution was then applied unto my hair and let it set for an hour. They had my hair rinsed with water after an hour. The manager had my hair blow dried then she started ironing my hair. Now these was the worst experience I have from a hair rebonding salon. Since my scalp is super sensitive to heat, I was whimpering every time she hit my scalp with the iron. It wasn't just once, she had hit my scalp several times! the good thing was she apologized every time she did. On the latter though, as if she became insensitive and as if it is just normal for me to whine in pain.
I had experienced my hair rebonded from other salons, they might hit my scalp once or twice during the process but they were able to do things very light till the end. I was not able to see or feel this from her and all you can hear from her was Sorry till she was done.
After that she ask a newbie to have the "naturalizer" applied to my hair. She was teaching her how to properly apply it unto my hair but since a newbie she's still ain't confident with her moves. The manager should understand but she was on her firm and bossy voice while she talked to her just because the newbie was not doing it right. time.
I've waited for another 30 minutes, It was already 12:30pm by then but the "unlimited food" haven't been prepared yet. So, people who availed for the "eat all you can promo" were all hungry and been waiting for it since 11am.
Yes, the receptionist basically announced that the food would be arriving by 11am so we need to settle our bills for them give us food coupon and gate pass and present it before we could start eating.
In all honesty I haven't heard any one of them become concerned about the reason it could be late.
The manager again called me for rinsing of "naturalizer" and application of "transparent cellophane". The process was done by a male employee, I almost had a headache! It made me feel a bit dizzy. He doesn't know how to handle women's hair lightly. My polo shirt was really wet despite the towel placed on my back.
Several minutes after application I asked the manager when will be the "Hair treatment all you can" be applied knowing that it was only cellophane on my hair. What she answered actually astounded me. Treatments like power dose, semi delino and the like was already mixed with the cellophane?! Could that be possible? When in fact, every hair should be given the right amount of dose for it to acquire all the treatments' benefits.
At around 1:30pm, she told me that the food is served and that I can now eat upstairs. So I went up and eat, no comment about the food...
After eating, my hair was rinsed and blow dried by the most sensitive staff inside that salon, she was able to actually assessed that I am already uncomfortable with the heat coming from the dryer that her instincts made her lower the heat and ask if I am now comfortable. I was not able to get her name though and all I could remember was she have red highlights on her hair and wearing a white watch.
Then I had my hair trimmed.
The last "pasada" of ironing really pissed me off, why? Its because the manager hit me near my eyebrows with the tip of the iron pads. She AGAIN apologized. I smiled ( not sarcastically though).
In all honesty, I am not sure how to react every time I would feel bad about something done to me, specifically in a crowd humbled by the cheap price they'll be paying in exchange for the promo services that they'll get.
I am undecided whether to complain or to shut up.
My hair came out very nice anyway!
> It has a good ambiance, well lighted and and clean.
> The chandelier made the place look elegant.
> Air condition is not enough for the number of people.
*RATING - 4/5
> RESTROOM: no lights and lock.
> they only have one sink to cover the number of people
> Food was late. But it was still good enough to eat.
*RATING - 2/5
> Everyone was nice and accommodating except for some who keeps on chattering with everyone else adding up with noise.
> The manager and staff was happily not to mention noisily chatting about something while ironing the hair of their client. (poor lady shehas to bare all their loud voices)
>The receptionist was perky and kind enough to explain what you may avail
*RATING - 3/5
> May hair came out really nice, and I liked it.
> Price is cheap!
*RATING - 4/5
I made this blog for the curious ones who had been asking from all the forums I have read about Heaven's Salon.
With the long line of people who's been patiently waiting for their turn at this salon, it only goes to prove that their service is really good.
There's no doubt that the employees from this salon was able to make their clients satisfied but if improvements are made their end results would be CUSTOMER DELIGHT.
This had been my experience with them and it got nothing to do with what you guys might experience. I came out not delighted but still satisfied with my how my hair looked after visiting their salon...
I still suggest you give it a try!